We are committed to protecting your personal information.
Whether you want to work, volunteer, advocate for us, donate, use our services or just want to learn more about what we do.
We are committed to using your personal information in accordance with our responsibilities. We are required to provide you with the information in this Privacy Notice under applicable laws
How and when we collect information about you
When you directly give us information
We may collect and store information about you when you interact with us.
* support our work through a donation
* fundraise on our behalf
* register for an event
* submit an enquiry
* register for or use our services
* give us feedback
* register as a volunteer
* enter into a contract with us
* when you indirectly give us information
When you interact with us on social media platforms such as Facebook, WhatsApp, Twitter or LinkedIn we may also obtain some personal information about you. The information we receive will depend on the privacy preferences you have set on each platform and the privacy policies of each platform.
We may obtain information about your visit to our site, for example the pages you visit and how you navigate our site, by using cookies.
When you contact us via mobile, mail, in person or online, we may collect information about you (referred to in this Privacy Notice as ‘personal information’). This may include your name, address, email address, telephone number, date of birth, job title and details of your education and career, why you are interested in donating4u.com, and other information relating to you personally which you may choose to provide to us.
Data protection law recognises that certain types of personal information are more sensitive. This is known as ‘sensitive’ or ‘special category’ personal information and covers information revealing racial or ethnic origin, religious or philosophical beliefs and political opinions, trade union membership, genetic or biometric data, information concerning health or data concerning a person’s sex life or sexual orientation.
Sensitive information will only be collected where necessary and only with your explicit consent.
If you’re under 16
If you’re aged under 16, you must get your parent/guardian’s permission before you provide any personal information to us.
How and why we use your information
We will use your personal information for the following purposes:
Donation processing: We will process personal information you provide in order to administer any one-off or on-going donations you make.
Responding to a request: If you contact us with a query, we may use your personal information to provide you with a response.
Fundraising or direct marketing: We will only send you marketing information by email, SMS, or phone if you have given us specific consent.
If you withdraw your consent and then subsequently opt in to receive marketing information again, then your most recent preference may supersede. If you respond to a fundraising appeal by post, you may also receive fundraising mail, which you can opt out of at any time.
Monitoring and Evaluating: We may use your information in order to improve current and future delivery of our services.
Processing an application to work with us as a volunteer: If you apply to work with us, we will only use the information you give us to process your application or to monitor recruitment statistics on an unidentified basis.
If we want to disclose information to someone outside the donating4u.com, for example, if we need a reference from your previous employer, we will tell you beforehand. The only exception is where the law obliges us to disclose information to a third party (such as the police) and we are not allowed to tell you.
If you are unsuccessful in your application as a volunter, we may hold your personal information for up to 12 months to deal with any follow up queries or issues.
We keep statistical information about all applicants:
If you commence any work with us, your personal information will be processed in accordance with your contract and other applicable human resources policies we have from time to time.
Providing and developing our website: We may use your personal information to help provide you with access to our website, personalise your experience, and improve and develop it further.
Administration: We may use your personal information to record and deal with a complaint, record a request not to receive further marking information, record what our volunteers have done for us, and for other essential internal record keeping purposes.
Protecting your vital interests: We may process your personal information where we reasonably think that there is a risk of serious harm or abuse to you or someone else.
Market research and surveys: We may invite you to participate in surveys or market research to help us improve our website, fundraising, services and strategic development. Participation is always voluntary and no individuals will be identified as a result of this research, unless you consent to us publishing your feedback.
Legal, regulatory and tax compliance: Where required we are subject to a legal obligation, we may process your personal information to fulfil that obligation.
Profiling and analysis: We may occasionally for the purposes of our legitimate interests use your personal information to conduct profiling of our supporters or potential supporters. This will help us target communications in a more focused, efficient and cost effective manner.
We conduct analysis of supporters by group, post code or particular area where supporters may be based. This is to ensure that campaigns or mailings are sent to those who will be most interested or likely to respond.
We may carry out appropriate due diligence of donors, check donations and implement robust financial controls to help protect us from abuse, fraud and/or money laundering.
We may carry out background checks and due diligence on potential donors or anyone planning on making a significant donation or gift before we can accept it.
We may also ethically screen supporters to minimise risk of creating an association with an individual or group that conflicts with our ethos.
Who do we share your information with?
We will only use your information for the purposes for which it was obtained.
We will only share your data for the following purposes:
Third party suppliers: We may need to share your information with data hosting providers or service providers who help us to deliver our services, projects, or fundraising activities and appeals. These providers will only act under our instruction and are subject to pre-contract scrutiny and contractual obligations containing strict data protection clauses.
Where legally required: We will comply with requests where disclosure is required by law, for example, we may disclose your personal information to the government for tax investigation purposes, or to law enforcement agencies for the prevention and detection of crime.
How we protect your information
We undertake reviews of who has access to information that we hold to ensure that your information is only accessible by appropriately trained staff, volunteers and contractors.
All online forms are always encrypted and our network is protected and routinely monitored.
If you use your credit or debit card to donate to us, buy something or make a booking online, we pass your card details securely to our payment processing partners. We do this in accordance with industry standards and do not store the details on our website.
However, please be aware that there are always inherent risks in sending information by public networks or using public computers and we cannot 100% guarantee the security of data (including personal information) disclosed or transmitted over public networks.
You also have the right to ask us to erase your personal information, ask us to restrict our processing of your personal information or to object to our processing of your personal information. If you wish to exercise these rights, please contact us.
Please also provide any additional information that is relevant to the nature of your contact with us, as this will help us to locate your records.
You may contact us: donating4u.com
Please note, we require, scans or photos of two forms of identification, which must contain, your photo, and address, before any request may be delt with.
We will respond within 14 days, on receipt of your request and copies of your identification documents.
(Last updated:24 May 2020)